Based on the fairness concerns information asymmetry of the service integrator, the decision problem of information symmetry and information asymmetry is studied. How to use the transfer payment contract to realize information symmetry is discussed. The results show that, the information value of fairness concerns will change with the factors of service cost, effort cost coefficient, service price and sensitive coefficient of service quality. By using the transfer payment contract, the service integrator can transfer the real information of fairness concerns. It can be seen from the transfer payment amount that the amount will be changed with the declared value of fairness concerns.